Prices Prices are subject to change We reserve the right to change the prices at our discretion Payment We accept payment by Afterpay, ZipPay, credit card (MasterCard or Visa) which is securely processed. Payment must be finalized before goods will be dispatched/Created. All payment are made through our Main Company Name Balloon Creations, Note Registered Business name Colin Savage T/A / Balloon Creations / Forever Domes / Brisbane Balloons- ABN 42 553521678 Refunds Sorry we don’t do refunds on Custom made goods, All our orders are confirmed via Email. If you contact us before your Order is engraved and we can offer a refund less ( charge of a $20 admin fee or Loss of Deposit depending on time frame ) If you have any problems please contact us we wanna keep our customers 100% happy so you keep coming back. DELIVERY TIMES – All Personalized items require 7 – 14 days to be constructed before shipment ( Please Note during peak time Please allow Longer wait times. ) Forever Domes can not guarantee particular day deliveries when sending with any external courier, If you do need your order in a rush please contact us before placing your order. Tracking number info will be supplied on shipment. It is the responsibility of the sender to provide the correct shipping address at the time of order. Once an item has been sent by Forever Domes, it can not be retracted. Should a item be returned to us due to an incorrect address provided by you, or if the recipient is unable to accept the item, we will re-send the item for an additional freight charge. Refunds will not be given on shipping. Insurance is provided on all glass items shipped for your peace on mind! All of our Products are made to order, Products require 7 – 14 days to be constructed before shipment ( Please Note: Please allow Longer wait times during peak periods.) Delivery times may vary. All our items are posted with either Australia Post or Fastway Courier Service. As a guide most orders within Australia are Delivered within 7 – 10 Business days Express post ( when available ) is usually with 2 – 4 Business Days If you need a custom order made up for a certain date please Contact us as soon as possible. Once your order has been sent you will receive a tracking number that you can use to keep track of your Parcel. Conditions – We do not make the Glass so please allow some imperfections in the glass. We do do our best to keep this to a minimum. All Domes are Crafted by hand and some of our flowers are hand Painted. When Using Paypal Express it is the customers responsibly to make sure their contact information, email address and shipping information is up to date. We do not take any responsibly for items being sent to “OLD” address or Wrong Address. Privacy Statement SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.